> ## Documentation Index
> Fetch the complete documentation index at: https://help.tooli.be/llms.txt
> Use this file to discover all available pages before exploring further.

# Access & Logging in

> Troubleshooting for account creation, verification emails, Buildwise login, and access issues with Tooli.

<AccordionGroup>
  <Accordion title="I am a member, but I cannot create an account on Tooli">
    Make sure you are using the email address you registered with at least one of the four organizations: Buildwise, Embuild, Bouwunie and Constructiv.

    If this email address does not work, try to log in with the organization's registration system via the buttons on the log-in page.

    Still no access? Contact support via [support@tooli.be](mailto:support@tooli.be)
  </Accordion>

  <Accordion title="I did not receive a verification email">
    Try these steps:

    * Check your spam email and/or junk folders
    * Wait for 5 minutes, it can take some time for the email to arrive
    * Request a new verification link

    Still no verification email? Contact [support@tooli.be](mailto:support@tooli.be)
  </Accordion>

  <Accordion title="I am a member but the Buildwise login button does not work">
    Make sure your membership is still active, try logging into the [Buildwise website](https://www.buildwise.be/nl/) directly.

    If this doesn't work, register yourself by following [these steps](https://www.buildwise.be/nl/help-center/faq/hoe-maak-ik-een-buildwise-account-aan/).

    After successful registration, within 15 minutes your email should be recognized by Tooli, and you can log in with the Buildwise button or by using the registered email address to make an account.
  </Accordion>

  <Accordion title="I'm blocked after too many login attempts">
    Wait 15 minutes before trying again.

    You can also try again in private/incognito mode.

    Still blocked? Contact [support@tooli.be](mailto:support@tooli.be)
  </Accordion>

  <Accordion title="I recently became a member. When can I access Tooli?">
    Access is available once your partner organization updates your member details. This can take up to 24 hours after registration.
  </Accordion>

  <Accordion title="I'm not a member. Can I still request access?">
    No. Tooli is exclusively available to paying members of Embuild, Bouwunie, Constructiv, or Buildwise. You must first become a member of one of these organizations before you can access Tooli.
  </Accordion>

  <Accordion title="Can I switch between logging in with email/password and via an organization?">
    It depends on how your account was created.

    **If you first created an account using your email address and a password:**\
    You can later log in via your organization (for example via the Buildwise button), as long as your email address matches the email address you registered with at the organization.

    **If you first logged in via your organization ("via an organization"):**\
    Your account is managed by that organization. In that case, you must continue logging in via your organization and cannot switch to email/password login.

    More questions about logging in to Tooli? Simply contact our [helpdesk](mailto:support@tooli.be).
  </Accordion>
</AccordionGroup>