> ## Documentation Index
> Fetch the complete documentation index at: https://help.tooli.be/llms.txt
> Use this file to discover all available pages before exploring further.

# Membership

> Information about membership requirements for Tooli, eligible organisations, and using personal email addresses.

<AccordionGroup>
  <Accordion title="Do I need to be a member to use Tooli?">
    Yes. Tooli is only available to active members of at least one of the following organizations:

    * Embuild
    * Bouwunie
    * Constructiv
    * Buildwise
  </Accordion>

  <Accordion title="Can I use a personal Gmail/Hotmail address?">
    Yes. As long as this is also the email address linked to your membership of the organization(s). If your email changed, your organization must update it before you have access with this email address.
  </Accordion>

  <Accordion title="My membership is active, but I still can't log in">
    If you became a member less than 24 hours ago, your email may not be configured yet in the membership system.

    See: [Access & Logging in](/en/support/access-and-logging-in)
  </Accordion>

  <Accordion title="I'm a Buildwise member, but still see this message">
    <Frame caption="Example of the message for Buildwise access">
      <img src="https://mintcdn.com/buildwise-962a266c/z9XSdiaDlgYdYQ8Y/assets/support/en/login_for_bw_access.jpg?fit=max&auto=format&n=z9XSdiaDlgYdYQ8Y&q=85&s=aefa6ffb404442e77608957868f0950b" alt="Message for Buildwise access" width="822" height="140" data-path="assets/support/en/login_for_bw_access.jpg" />
    </Frame>

    If you see this message, your account is not yet recognized for Buildwise access.

    **Possible causes**

    1. Unknown email address\
       Make sure you use the email address that is known at Buildwise.

    2. Not yet activated\
       You are a member, but your Buildwise account has not been activated yet.\
       Make sure your membership is still active, try logging into the [Buildwise website](https://www.buildwise.be/en/) directly.\
       If this doesn't work, register yourself by following [these steps](https://www.buildwise.be/nl/help-center/faq/hoe-maak-ik-een-buildwise-account-aan/).

    3. No active membership\
       If you are not an active Buildwise member, you can take out a [subscription](https://www.buildwise.be/nl/bijdragen-en-abonnementen/abonnementen/).
  </Accordion>

  <Accordion title="Why do I see different badges and banners appear, like &#x22;With info from ...&#x22;?">
    These badges and banners indicate which organization or source provided the information. They appear based on your membership and which data sources are used for the response.

    <Frame caption="Example of the 'With info from' badge in Tooli">
      <img src="https://mintcdn.com/buildwise-962a266c/bLG41RMlpLkk8B9v/assets/onboarding/en/with_info_from.jpg?fit=max&auto=format&n=bLG41RMlpLkk8B9v&q=85&s=b0b9382526acc474912dc928ea5c6e75" alt="'With info from' badge in Tooli" width="688" height="91" data-path="assets/onboarding/en/with_info_from.jpg" />
    </Frame>
  </Accordion>
</AccordionGroup>